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Total Quality Management, by Terry Richardson
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This basic, comprehensive overview of total quality management (TQM) is designed to bridge the gap between engineering and management texts. Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and techniques for continuous improvement. Patterns of change in the social and economic and political structure of the United States are identified to illustrate how individuals and organizations are applying TQM principles to increase productivity and effectiveness.
- Sales Rank: #1121156 in Books
- Brand: Brand: Cengage Learning
- Published on: 1996-09-04
- Original language: English
- Number of items: 1
- Dimensions: 9.25" h x 1.00" w x 8.00" l, 2.00 pounds
- Binding: Paperback
- 444 pages
- Used Book in Good Condition
Most helpful customer reviews
0 of 0 people found the following review helpful.
Made for Corporate
By Erick Lopez
I enjoyed the book well enough and it lays out a concise history of quality but it seemed contradictory at times like how the US spends too much of its GDP in R&D that will be easily stolen by corporate spies then that it doesn't spend enough R&D on manufacturing. It's also strange how it mentions that quality costs money but doesn't really talk about employee compensation simply that everyone should care about the welfare of the company. At least that was the implication. Perhaps its outside the realm of this book but given how pragmatic it started out as I'm surprised it left that out.
This book is also about 15+ years old. The ISO 9000 has had a lot of revisions and mergers of various standards since. I didn't finish reading it entirely for a variety of reasons but it's probably best to get something more up to date.
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