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Conducting Tours, by Marc Mancini
Ebook Conducting Tours, by Marc Mancini
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Written in an engaging, easy-to-read style, Conducting Tours offers students practical information for careers as tour guides. It also provides valuable insights into the tour process for other travel professionals. Beginning with basic information on escorting and tour planning, the text moves into increasingly complex subjects, including cross-cultural sensitivities, group behavior, diplomacy and dealing with emergencies. The text also discusses how to plan, price and market a tour, and includes useful information on finding a job as a tour professional..Illustrated and reinforced with application activities and case studies, Conducting Tours gives students a thorough introduction to this exciting and enjoyable career!
- Sales Rank: #3305178 in Books
- Brand: Brand: Delmar Pub
- Published on: 1995-10-16
- Original language: English
- Number of items: 1
- Dimensions: 11.00" h x 8.75" w x .50" l,
- Binding: Paperback
- 257 pages
- Used Book in Good Condition
Review
Chapter 1: What is Tour Conducting? Chapter 2: City and Site Guiding. Chapter 3: Multi-Day Tours. Chapter 4: Client and Escort Psychology. Chapter 5: Working with Hotels. Chapter 6: Air Travel and Tours. Chapter 7: Suppliers and Attractions. Chapter 8: Expecting the Unexpected. Chapter 9: Creating a Tour. Chapter 10: Getting the Job...and Keeping it. Appendix. Glossary. Bibliography. Index.
About the Author
Marc Mancini is one of the travel industry's best-known speakers, educators, and consultants. His writing and video production credits include 12 books, 32 videos, dozens of training websites, and more than 300 articles, with some syndicated by the Los Angeles Times. He has appeared on CNN, ABC's Good Morning America, and Showtime. An Adjunct Professor of Travel at West Los Angeles College, Dr. Mancini was named Educator of the Year by the International Society of Travel and Tourism Educators, and in 2010 received ASTA's Diamond Award. His consulting clients include American Express, Marriott, CLIA, Holland America, AAA, Norwegian Cruise Line, Lufthansa, and the Hawaiian Visitors and Convention Bureau. Dr. Mancini holds a BA degree from Providence College, and an MA, MS, and PhD from the University of Southern California.
Most helpful customer reviews
47 of 47 people found the following review helpful.
everything you ever wanted to know about being a tour guide
By A Customer
I recently took a college level course in a hospitality and tourism curriculum and this was the text used for the class. I was skeptical as to what a book could teach you about being an effective tour guide. During the class I had the opportunity to lead a group to London for a 9 day tour. I was amazed at the many tips the book gave that were helpful. He discusses the psychological aspects of "herding instincts" and how people can revert to childish behavior when they submit all decision making for a week or two to a tour guide. It includes tips on how to set up a tour package and how to get the best deals from hotels and airlines. He also discusses the different types of guide jobs including positive and negatives aspects of each. Very Helpful book!
24 of 24 people found the following review helpful.
Useful for novice Tour Managers
By Branislav Rabotic
In this handbook you will find nothing about presentation and interpretation skills of contemporary tourist guides. The book is focused on some strictly practical (technical) aspects of the tour guide's job. It can be useful, however, for all novice tour managers - especially for those who enter the profession without previous training and who won't be working as local or on-site guides. This will be a good start for them to learn generally about the tour industry, tourism market, tourism suppliers, types of tours, etc. The book promotes a self-teaching way of acquiring the professional knowledge; each chapter is followed by an 'Activity' page with relevant questions and tasks, so you can check out what you have learned. The only part of the book which might be interesting for more experienced guides is about client and escort psychology, but there are only 12 pages dedicated to that topic. In sum, I expected much more from this book.
17 of 19 people found the following review helpful.
Excellent for budding Tour leaders
By samantha e hutton
This book was truly practical for both the established tourleader or anyone wanting to begin in the industry. There areinvaluable points that help you to establish relationships with your clients and tips to improve your confidence skills. There also also excercise that help you work your way through each chapter. Great, easy reading.
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